FAQ

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Q21. How can I know the reset factory setting is completed?

The VMi11x: Press the reset button at least 3 seconds, the Power/Status LED will start blinking, and after 60 ~ 90 seconds the LED will change to red.
The VMi120: The LED will turn to blink in dark orange.


Q22. Can I change the camera name?

The VMi11x: The camera name is the same as the Wi-Fi Network (SSID). You can change the camera name by modify the Wi-Fi Network (SSID).
The VMi120: Step into "Camera List" page.Tap the arrow icon to enter camera setting screen then "Video Setting" option. Input new camera name and apply it.

VMi11x
VMi120

Q23. What does the "Online Number" mean?

The VMi11x: That means the amount of users have connected to the same camera at the same time by Internet connection.
The VMi120: That means the amount of users have connected to the same camera at the same time.


Q24. What is the FPS?

The VMi11x: Do not support it.
The VMi120: FPS shorts for Frame Per Second, means the frame amount your smartphone/tablet receives per second. The more frames you receive, the more smooth video you view.


Q25. How can I send the snapshot photo out?

Both VMi11x and VMi120: For iOS system, you can send snaoshot out by "Email Photo" function. Single click on the snapshot and press . For Android system, you can not send it out.


Q26. How can I delete the snapshot photo?

Both VMi11x and VMi120:
For iOS: In snapshot folder, click on the "Edit" icon on upper right corner.
For Android: Long press on the snapshot and the delete menu will pop up.


Q27. Why do I have to turn audio off while talking?

The VMi11x: Do not support it.
The VMi120: Our VMi120 uses half-duplex for audio deliver. That's why you can not hear and talk at the same time.


Q29. What can I do if the camera connection lost?

The VMi11x:
Please check:
1. Local View: The Wi-Fi setting of your smartphone/tablet is connected to VMi11X.
2. Internet View: Please make sure your smartphone/tablet is connected to the camera through a Wi-Fi router or 3G/4G mobile network.
The VMi120:
Please check:
1. Your smartphone/tablet Wi-Fi connect to the same router with VMi120.
2. The LED light should blink orange or green, otherwise reset it to factory default.


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